These Terms & Conditions govern your use of the Lifestyle Salon Coaching website and any services, products, programmes, workshops, coaching, resources or technology services provided by Lifestyle Salon System ("we", "us", "our"). By using our website or purchasing or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. About us

Business: Lifestyle Salon System

Website: https://lifestylesaloncoach.com

Lifestyle Salon Coaching provides support, coaching, training, resources and technology solutions designed to help salon businesses improve their marketing, customer relationships, business performance and operations.

2. Using our website

You may use our website for lawful purposes only.

You must not:

* Use the website for fraudulent or unlawful purposes

* Attempt to gain unauthorised access to our systems

* Interfere with the operation or security of the website

* Copy or reproduce website content without permission

* Use our content for commercial purposes without our written permission

* Introduce malicious software or other harmful material

* Misuse forms, assessments, quizzes or other website functionality

We reserve the right to suspend or restrict access to the website where reasonably necessary to protect our business, users or systems.

3. Salon Health Check

Our website may provide access to a Salon Health Check or similar assessment. The information you provide may be used to generate an assessment, report or recommendations based on the information supplied.

The Salon Health Check is intended as a business assessment and guidance tool. It does not constitute financial, legal, accounting or other regulated professional advice. Any recommendations or information provided should be considered alongside your own circumstances and professional advice where appropriate. We do not guarantee that completing the assessment will result in any particular financial, business or operational outcome. You are responsible for ensuring that the information you provide is accurate and complete.

4. Coaching and training services

Our coaching, workshops, training and educational services are intended to provide guidance, education, ideas and practical support for salon owners and their businesses. Results will vary between businesses.

We do not guarantee:

* A specific increase in revenue

* A specific number of new clients

* A specific level of profit

* A particular return on investment

* A particular number of bookings

* A particular level of client retention

* Any other specific business result

Your results depend on factors including your business model, implementation, market, pricing, team, resources, customer behaviour and other circumstances outside our control. You remain responsible for decisions made and actions taken following our coaching, training or recommendations.

5. Workshops, events and live sessions

Where you book a workshop, training session, event or live coaching session:

* You are responsible for providing accurate booking information.

* You should attend at the scheduled time.

* Access details, joining instructions or other relevant information should be kept confidential where applicable.

* We may need to change the date, time, location or format of a session in circumstances outside our reasonable control.

Where we need to cancel or substantially change a session, we will provide reasonable notice where possible and explain any available alternative arrangements.

6. Bookings

Where a service requires a booking, the booking is subject to availability.

A booking is not necessarily confirmed until you receive confirmation from us or the relevant booking system.

We reserve the right to refuse or cancel a booking where reasonably necessary, including where:

* Information provided is inaccurate

* Payment has not been completed where required

* There has been misuse of our services

* We are unable to provide the service

* Circumstances outside our reasonable control prevent delivery

7. Payments

Where a service is provided for a fee, the applicable price will be communicated to you before purchase.

Unless otherwise stated:

* Prices are payable in accordance with the payment terms provided at the time of purchase.

* You are responsible for providing accurate payment information.

* We may use third-party payment providers to process payments.

* Payment information may be subject to the third party's own terms and privacy policy.

Where VAT or other applicable taxes are payable, these will be dealt with in accordance with applicable law.

8. Cancellation and refunds

Cancellation and refund terms may vary depending on the particular service, programme, workshop, subscription or product purchased.

Where specific cancellation or refund terms are provided at the time of purchase, those terms will apply.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Where a consumer has a legal right to cancel or obtain a refund, those rights will continue to apply.

For services purchased by businesses, different contractual terms may apply where agreed in writing.

9. Digital products and resources

We may provide digital resources, templates, guides, training materials, recordings or other downloadable or online content. Unless expressly stated otherwise, these materials are provided for your own personal or internal business use.

You must not:

* Resell our materials

* Distribute them commercially

* Copy substantial portions of them

* Repackage them as your own product

* Share paid resources with unauthorised third parties

* Remove copyright or ownership notices

We reserve all rights not expressly granted to you.

10. SAAMM and technology services

Where you purchase or use SAAMM or another technology-enabled service provided by us, additional service-specific terms may apply.

These may cover matters such as:

* Account access

* Subscription periods

* Fees

* Third-party integrations

* Marketing automation

* Email and SMS services

* Customer relationship management

* Lead management

* Reviews and reputation management

* Analytics

* Landing pages

* Messaging

* Software functionality

* Data processing

Where additional terms apply, they will be provided as part of the relevant service agreement or purchase process.

11. Your responsibilities when using marketing services

Where we provide marketing, automation, CRM or similar services for your business, you remain responsible for ensuring that the information, customer lists, marketing claims and instructions you provide to us are lawful and accurate.

You must not ask us to use personal information in a way that would knowingly breach applicable data protection, privacy or marketing laws. You are responsible for obtaining any necessary permissions from your customers before providing customer data to us where required.

Where applicable, you remain responsible for your own compliance with:

* UK GDPR

* Data Protection Act 2018

* PECR

* Consumer protection legislation

* Advertising rules

* Applicable industry-specific requirements

Our services do not transfer your legal responsibilities to us unless expressly agreed in writing.

12. Email and SMS marketing

Where we provide email or SMS marketing functionality, you must only use contact information where you have an appropriate lawful basis and, where required, the necessary consent.

You must maintain appropriate records of:

* Consent

* Marketing preferences

* Unsubscribes

* Objections

* Suppression requests

You must not use our services to send unlawful, misleading, deceptive, unsolicited or abusive communications. We may suspend marketing functionality where we reasonably believe it is being used unlawfully or in breach of these Terms.

13. Intellectual property

All intellectual property rights in our website and materials belong to Lifestyle Salon System or our relevant licensors unless otherwise stated.

This includes, where applicable:

* Website content

* Text

* Branding

* Logos

* Graphics

* Training materials

* Templates

* Videos

* Audio

* Documents

* Frameworks

* Software

* Systems

* Methodologies

* Original marketing materials

You may use materials supplied to you as part of a paid service only in accordance with the licence or permission provided. Nothing in these Terms transfers ownership of our intellectual property to you.

14. Your content

Where you provide content to us, including text, images, logos, testimonials, business information or other materials, you confirm that:

* You have the right to provide the material;

* Its use does not knowingly infringe another person's rights; and

* It is not unlawful, misleading or defamatory.

Where we are authorised to use your content to provide a service, you grant us the permissions reasonably necessary to provide that service. We will handle personal information in accordance with our Privacy Notice.

15. Testimonials and case studies

Where you provide a testimonial, review, photograph, video or other feedback for potential publication, we will only use it for the purposes agreed with you. You may contact us if you believe published information is inaccurate or should no longer be used.

16. Third-party services

Our website and services may contain links to or integrations with third-party services.

These may include booking systems, payment providers, CRM platforms, analytics services, advertising platforms, communication providers and other technology services. Third-party services are subject to their own terms and policies. We are not responsible for the operation, availability, security or content of third-party services that we do not control.

17. Website availability

We aim to keep our website and services available and functioning properly.

However, we do not guarantee that the website or any particular service will always be:

* Available

* Uninterrupted

* Error-free

* Secure from every possible threat

* Compatible with every device or browser

We may temporarily suspend access for maintenance, upgrades, security or other operational reasons.

18. Information and advice

Information provided through our website, coaching, workshops, resources and other services is intended for general business education and guidance. It should not be treated as legal, financial, accounting, tax, employment or other regulated professional advice. You should obtain appropriate professional advice where a decision requires specialist expertise.

19. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to this:

To the fullest extent permitted by law, we will not be responsible for indirect or consequential losses, loss of profits, loss of business, loss of anticipated savings, loss of opportunity or loss of goodwill arising from your use of our website or services.

Where we provide business coaching, training, marketing or technology services, we do not guarantee any particular commercial outcome.

Where you purchase services as a consumer, nothing in these Terms affects your statutory consumer rights.

20. Indemnity

Where permitted by law, you agree to be responsible for losses, claims or reasonable costs arising from your unlawful use of our services, your breach of these Terms, or your provision of materials or instructions that infringe another person's rights. This clause does not apply to the extent that the relevant loss was caused by our own breach, negligence or unlawful conduct.

21. Data protection

We process personal information in accordance with our Privacy Notice.

Where we process personal data on behalf of a customer as a data processor, the relevant data processing terms and applicable data protection legislation will apply. You must ensure that you have the necessary rights and lawful basis to provide personal data to us. Our Privacy Notice explains how we process personal information when we act as a data controller.

22. Confidentiality

Where information is clearly confidential or provided in circumstances where confidentiality would reasonably be expected, each party should take reasonable steps to protect it from unauthorised disclosure. This does not prevent disclosure where required by law or where information is already publicly available through no breach of confidentiality.

23. Suspension or termination

We may suspend or terminate access to a service where:

* You materially breach these Terms;

* Payment remains overdue;

* You misuse our systems or services;

* You use our services unlawfully;

* Your actions create a security, legal or reputational risk; or

* We are otherwise unable to continue providing the service.

Where appropriate, we will provide reasonable notice and an opportunity to resolve the issue. Termination does not affect rights or obligations that arose before termination.

24. Events outside our control

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control.

This may include:

* Internet or telecommunications failures

* Third-party platform outages

* Cybersecurity incidents

* Natural disasters

* Fire or flooding

* Government restrictions

* Industrial disputes

* Power failures

* Widespread technology failures

* Other events that could not reasonably have been prevented

We will take reasonable steps to minimise disruption where possible.

25. Changes to these Terms

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

* Changes to our services

* Changes to technology

* Changes to legal requirements

* Changes to our business

The latest version will be published on our website. Where a significant change affects an existing paid service or contractual relationship, we will provide appropriate notice where required.

26. Complaints

If you have a complaint about our website or services, please contact us first so that we have an opportunity to investigate and resolve the issue.

Email: [INSERT CONTACT EMAIL]

We will aim to respond within a reasonable timeframe.

27. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Subject to any mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the minimum extent necessary. The remaining provisions will continue to apply.

29. Entire agreement

These Terms, together with any applicable service-specific terms, Privacy Notice, Cookie Notice and other terms expressly incorporated into a purchase or service agreement, form the agreement governing your use of the relevant services.

Where a specific written service agreement conflicts with these general Terms, the specific service agreement will take precedence to the extent of the conflict.

30. Contact

Lifestyle Salon System

Website: https://lifestylesaloncoach.com

Email: [email protected]

Address: 2 49 Hutton Road, Australia NSW 22