Remember when you started your business, all pumped up on adrenalin and hope?
Your dream was huge, epic! Nothing was going to stand in your way, you knew exactly the sort of salon you wanted and how you were going to make magic happen.
Then life, bills and staff got in the way.
You’re not alone.
It’s a fact that most salon owners never achieve the kind of growth that they expect, it has nothing to do with their products and services not being good enough! In many cases, their products and services are far better than most of their competitors!
I remember when I opened my salon I was excited, scared and loving every minute of it.
But a few years in and it all came crashing down. I received through the mail a letter from a disgruntled client who wanted to sue me.
She came in on a day that I was in Manchester and I wasn’t even in the salon. She came in for a service and the staff ran out of product half way thorough, they all ran around like headless chickens made a kafuffle and the client saw it all. She used that as an excuse to sue us because she knew they used a second brand on her hair.
It was so unprofessional it wasn’t funny. They behaved wrongly, but they didn’t know any better and didn’t know what to do? I looked at myself that day and realised things needed to change, I needed a system a step by step for everything in the salon, a system a 5 year old could follow.
I took the responsibility out of their hands and into mine, my system.
I never got around to thank that lady for the lesson she taught me, because from that day forward every little problem was solved with a system, until a problem became a challenge. I never realised that salon life could be that easy, no more hiccups and complaints (if there was it was dealt with so well, it usually won the clients over).
But the astonishing thing was……
the salon takings grew. The more I systemised my salon the more clients wanted to pay me more, visit more often and told their friends about me.
If you’re serious about growing your salon out of the WAR ZONE you must learn how to systemise your salon.
You will thank me for it, instead of a client.
As always rock your world, have fun and work smarter.
Would you like to talk about how I could teach you this system?
PM me and I will send you some details
Or check out a workshop I’m doing in a few weeks 🙂
Click here to register http://bit.ly/2yVgizU