Are you working long hours for little rewards?
If you are then you need to look at your salon set up. Are you the busiest person in the salon? That is so dangerous because the passion that is keeping your salon moving will undoubtedly lose its drive and your business will start to decline. I have seen this a hundred times before with salon owners that come to me for help. It’s the worst because you don’t know it’s happening, it’s slow and hidden, but before long you will struggle to pay bills on time, start borrowing money to stay ahead of the game, hoping that a busy week will come. It never does! That’s why 60% of salon owners close their doors and walk away, it’s so soul destroying. Don’t let your salon be the next statistic. But you can change this now, today…………. If you could learn to attract high paying clients to your salon, money will come in. If you could get these clients to fall in love with your salon and your staff and not you, then that would ease the pressure on you. If you could get your current clients to spend more then that would help you pay back some of that borrowing. Want to know what I do? I help salon owners grow their salons faster by concentrating on only the 3 ways to get any business making money and being strong. I believe that there is only 3 ways to grow any salon: ✅Get more bums on seats (more clients) ✅Get bums on seats to visit more often (get the clients to return faster using their data base) ✅Get bums on seats to spend more (the only way to doing that is increase the customer service value) For the last 3 years I’ve been a lifestyle salon coach and have taught hundreds of salon owners all around the world how to use a simple system to get their salons busy. The world has changed and you need to change too or you will be left behind. I want to show you the 9 simple steps that are working in salons all around the world as we speak today, to make them THE SALON OF CHOICE FOR GOOD PAYING CLIENTS. Right now you have the power that I had to convert my salon into one of the highest earning salons in my town. You just need to register and turn up and make a decision. This workshop is my life work of how I developed 9 simple steps that took me from a War Zone salon owner to a Lifestyle salon owner living in a beach house next to the Pacific Ocean. You too have the opportunity I had by joining us at Lifestyle Salon Coaching and implementing these 9 simple steps in your salon. You will have the same power and the same knowledge that I had all those years ago, but without wasting time because they’ve been tried and tested. New times are ahead and you can either embrace the change or you will be left behind, Are you ready to learn the new way to grow your salon? Let’s do this……… See you there for the chance to join the fastest growing Lifestyle Salon Coach in Australia. Monday 19th March 2018 at 7:00am (AEDT) Click here to secure your place http://bit.ly/2yVgizU
How to increase your salon clients
The Customer Service Revolution – HAPPY HOUR IS 9-5 by Nicole McDonell – iSalon Coaching Good customer service relates to the service you and your team provide before, during and after a service/purchase. Sounds simple enough; but why are salons still getting it so wrong. In an era where salons offer similar products and services, at similar prices, how do you stand out from everyone else? What makes customers call your salon to make a booking? Easy! If you offer the best customer service you will win loyal customers who keep coming back, and tell their friends to do the same. Loyal customers come more regularly and often is likely to spend more. So, what’s the problem? How do you get your team to deliver world-class customer service on a consistent basis? Do you know the small things that your customer will love? And do you give it to them, time and time again? “One night stands vs established long-term customer relationships that are based on mutual trust”. Sounds like a line from a romance novel. But seriously you need to take your customer service beyond, “HAVE A NICE DAY”. Make customer service your biggest competitive advantage. After all customer service cost, nothing. Do you have a Client Journey? Do you have set standards and procedures for all of your team so there is consistency in service in the salon no matter who is rostered? Are you the role model to inspire your team? Can you empower your team at all levels? Empower your staff to create long term relationships with your clients. As the Owner/Manager it is essential that you lead your team. Learn how to build customer loyalty, trust and credibility online and in salon and how to rebuild it after a customer service catastrophe. Do you need the tools to give your salon a customer driven culture? Learn how to apply our standards to your salon. In module 1 (The V.I.P. Policy) of iSalon Coaching’s “Ultimate Salon Systems Masterclass”. You will receive the tools and learn tactics to transform your salon into a serious customer focused culture that will amaze every customer, every time. If you are interested in building a solid clientele, booking out all of your stylists and increasing you income then you need to take action before the salon down the road from you gets smarter. If you would like more information you can contact me at Nicole@isaloncoaching.com